How It Works
A caller claims to be from your bank's "security" or "verification" department, citing a suspicious transaction or account issue. They sound professional, sometimes citing your last 4 card digits (easily guessed or leaked) to seem credible, then ask you to install an app or share details to "reverse" the fraud.
Real Example
Caller: "Sir, this is HDFC fraud prevention. We've blocked a suspicious ₹45,000 transaction. To cancel it, please install this app and share the code shown." Installing the app gives the scammer remote access.
Red Flags 🚩
- Caller claims to be bank security/fraud department
- Asks you to install a remote-access or screen-sharing app
- Creates panic about a transaction you didn't make
- Wants OTP, PIN, or CVV "to cancel" the fraud
Protection Steps 🛡️
- Hang up and call your bank's official number from the back of your card.
- Never install an app suggested by an unsolicited caller.
- Banks resolve fraud through official channels, not phone-guided app installs.
- Report the number to your bank and the Chakshu portal.